Hawaii Coastal Cleaning, LLC
Last Updated: July 15, 2025
Hawaii Coastal Cleaning, LLC (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our cleaning services or visit our website. By using our services, you consent to the practices described herein.
1. Information We Collect
We collect information directly from you and automatically through your use of our services:
A. Personal Information You Provide:
- Identification: Name, phone number, email address, home/service address
- Billing: Payment information (processed securely via third-party processors)
- Service Preferences: Cleaning instructions, schedule requests, access instructions
- Communication: Feedback, messages, or customer service inquiries
B. Information Collected Automatically (Website Use):
- IP address, browser type, referring pages
- Interaction with our site (via cookies or analytics tools)
- Device and usage information
We do not collect sensitive personal information unless explicitly provided by you (e.g., health-related needs for special cleaning protocols).
2. How We Use Your Information
We use your information to:
- Deliver, manage, and improve cleaning services
- Process payments and send receipts or invoices
- Communicate booking details, updates, and promotions (if opted-in)
- Personalize customer service and respond to inquiries
- Comply with legal obligations
3. Legal Basis for Processing (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the context:
- Contract: To fulfill a service you requested
- Consent: When you opt in for marketing or provide non-essential data
- Legal Obligation: For regulatory compliance
- Legitimate Interests: To improve our services or defend our rights
4. Disclosure of Information
We do not sell your personal data. We may share your data with:
- Trusted vendors or contractors who support operations (e.g., payment processors, CRM tools), under strict confidentiality
- Authorities, if required by law, court order, or to protect rights/safety
- Business successors, in the event of a merger or acquisition
5. Data Security
We implement commercially reasonable physical, electronic, and managerial procedures to safeguard your information. However, no method of online transmission or storage is 100% secure. You use our services at your own risk.
6. Your Rights
Depending on your jurisdiction, you may have rights such as:
A. Under U.S. Law (e.g., California):
- Right to know what personal data we collect
- Right to request deletion
- Right to opt out of data sharing (we do not sell your data)
B. Under GDPR (if applicable):
- Right to access, correct, or delete your data
- Right to object to processing
- Right to data portability
- Right to lodge a complaint with a data protection authority
To exercise your rights, please contact us at HICoastalCleaning@gmail.com.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience and analyze website performance.
You can manage cookie settings in your browser. Disabling cookies may affect certain website features.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect information from minors. If you believe we have collected data from a child, please contact us for prompt deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be posted on our website with a new effective date. Continued use of our services after updates constitutes acceptance.
11. Contact Us
For questions or concerns about this Privacy Policy or to exercise your rights, contact us at:
Hawaii Coastal Cleaning, LLC
📧 Email: HICoastalCleaning@gmail.com
📞 Phone: 808-747-6441
📍 Service Area: Waikoloa, Mauna Lani, Puako, Hualalai, Kukio, and surrounding Big Island communities